In accordance with the provisions of Law No. 144/2015, of September 8, Sweet Cotton Unipessoal LDA informs its clients that, in the event of disputes related to sales or service contracts, Alternative Dispute Resolution (ADR) may be used, including mediation and arbitration.

1. Alternative Dispute Resolution Entities

In case of disputes, the consumer may resort to the following alternative dispute resolution entities:

• Consumer Conflict Arbitration Center: For consumers residing in Portugal, the Consumer Conflict Arbitration Center is one of the competent entities for resolving disputes through arbitration or mediation.

• European Online Dispute Resolution (ODR) Platform: Consumers can also use the European Union's ODR Platform, which facilitates online dispute resolution between consumers and businesses. The platform can be accessed via the following link: https://ec.europa.eu/consumers/odr.

2. Objective of Alternative Dispute Resolution

Alternative Dispute Resolution offers a quick, effective, and less expensive solution than litigation, allowing the parties involved to reach an agreement without resorting to the courts.

3. Adherence to Alternative Dispute Resolution

Sweet Cotton Unipessoal LDA undertakes to make every effort to resolve any dispute amicably. However, if it is not possible to resolve the matter amicably, the customer may choose one of the aforementioned entities for dispute resolution.

If you have any questions or would like more information about the Alternative Dispute Resolution process, you can contact us through the following means:

• Email geral@sweetcotton.pt
• Telephone: 253 533 915
• Fax: 253 535 644
• Address: Sweet Cotton Unipessoal LDA; Av. Soc. Musical de Pevidém; Lote 11; Selho S. Jorge; 4835-297 Guimarães; Portugal

4. Context

Regarding the location of the headquarters of Nogueira Informática Unip., Lda, you should contact the Consumer Conflict Arbitration Center of Vale do Ave / Web Arbitration Court: www.triave.pt

The currently existing alternative dispute resolution entities are as follows:

CNIACC – National Center for Information and Arbitration of Consumer Disputes. General competence.
E-mail: cniacc@unl.pt
Web: www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Geographic area covered – contracts concluded in the Faro District Email: apoio@consumidoronline.pt
Web: www.consumidoronline.pt

Consumer Conflict Arbitration Center of the District of Coimbra
Geographic area covered – contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center
Geographic area of ​​coverage – contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira. Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Center
Geographic area of ​​coverage – contracts concluded in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: www.cicap.pt

Consumer Conflict Arbitration Center of the Ave Valley / Arbitration Court. Geographic area of ​​coverage – contracts concluded in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
E-mail: triave@gmail.com
Web: www.triave.pt

CIAB – Consumer Information, Arbitration and Dispute Center
Geographical area of ​​Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.

Email: geral@ciab.pt
Web: www.ciab.pt

Madeira Consumer Conflict Arbitration Center
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt