{"id":584,"date":"2024-12-16T12:03:04","date_gmt":"2024-12-16T12:03:04","guid":{"rendered":"https:\/\/sweetcotton.pt\/?page_id=584"},"modified":"2025-11-24T15:19:43","modified_gmt":"2025-11-24T15:19:43","slug":"resolucao-alternativa-de-litigios","status":"publish","type":"page","link":"https:\/\/sweetcotton.pt\/en\/resolucao-alternativa-de-litigios\/","title":{"rendered":"Alternative Dispute Resolution"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"584\" class=\"elementor elementor-584\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d8f770 e-flex e-con-boxed e-con e-parent\" data-id=\"5d8f770\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f8bb37 elementor-widget elementor-widget-heading\" data-id=\"5f8bb37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Alternative Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab634d elementor-widget elementor-widget-text-editor\" data-id=\"6ab634d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In accordance with the provisions of Law No. 144\/2015, of September 8, Sweet Cotton Unipessoal LDA informs its clients that, in the event of disputes related to sales or service contracts, Alternative Dispute Resolution (ADR) may be used, including mediation and arbitration.<\/p><h3>1. Alternative Dispute Resolution Entities<\/h3><p>In case of disputes, the consumer may resort to the following alternative dispute resolution entities:<\/p><ul><li><p>Consumer Conflict Arbitration Center: For consumers residing in Portugal, the Consumer Conflict Arbitration Center is one of the competent entities for resolving disputes through arbitration or mediation.<\/p><\/li><li><p>European Online Dispute Resolution (ODR) Platform: Consumers can also use the European Union's ODR Platform, which facilitates online dispute resolution between consumers and businesses. The platform can be accessed via the following link: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_new\" rel=\"noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a>.<\/p><\/li><\/ul><h3>2. Objective of Alternative Dispute Resolution<\/h3><p>Alternative Dispute Resolution offers a quick, effective, and less expensive solution than litigation, allowing the parties involved to reach an agreement without resorting to the courts.<\/p><h3>3. Adherence to Alternative Dispute Resolution<\/h3><p>Sweet Cotton Unipessoal LDA undertakes to make every effort to resolve any dispute amicably. However, if it is not possible to resolve the matter amicably, the customer may choose one of the aforementioned entities for dispute resolution.<\/p><p>If you have any questions or would like more information about the Alternative Dispute Resolution process, you can contact us through the following means:<\/p><ul><li>Email <a rel=\"noopener\">geral@sweetcotton.pt<\/a><\/li><li>Telephone: 253 533 915<\/li><li>Fax: 253 535 644<\/li><li>Address: Sweet Cotton Unipessoal LDA; Av. Soc. Musical de Pevid\u00e9m; Lote 11; Selho S. Jorge; 4835-297 Guimar\u00e3es; Portugal<\/li><\/ul><h3>4. Context<\/h3><p>Regarding the location of the headquarters of Nogueira Inform\u00e1tica Unip., Lda, you should contact the Consumer Conflict Arbitration Center of Vale do Ave \/ Web Arbitration Court:\u00a0<a href=\"http:\/\/www.triave.pt\/\">www.triave.pt<\/a><\/p><p>The currently existing alternative dispute resolution entities are as follows:<\/p><p>CNIACC \u2013 National Center for Information and Arbitration of Consumer Disputes. General competence.<br \/>E-mail: cniacc@unl.pt<br \/>Web:\u00a0<a href=\"http:\/\/www.arbitragemdeconsumo.org\/\">www.arbitragemdeconsumo.org<\/a><\/p><p>Algarve Consumer Conflict Information, Mediation and Arbitration Centre<br \/>Geographic area covered \u2013 contracts concluded in the Faro District Email: apoio@consumidoronline.pt<br \/>Web:\u00a0<a href=\"http:\/\/www.consumidoronline.pt\/\">www.consumidoronline.pt<\/a><\/p><p>Consumer Conflict Arbitration Center of the District of Coimbra<br \/>Geographic area covered \u2013 contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, G\u00f3is, Lous\u00e3, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, T\u00e1bua, Vila Nova de Poiares.<br \/>E-mail: geral@centrodearbitragemdecoimbra.com<br \/>Web:\u00a0<a href=\"http:\/\/www.centrodearbitragemdecoimbra.com\/\">www.centrodearbitragemdecoimbra.com<\/a><\/p><p>Lisbon Consumer Conflict Arbitration Center<br \/>Geographic area of \u200b\u200bcoverage \u2013 contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Set\u00fabal, Sintra and Vila Franca de Xira. Email: juridico@centroarbitragemlisboa.pt \/ director@centroarbitragemlisboa.pt<br \/>Web:\u00a0<a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\">www.centroarbitragemlisboa.pt<\/a><\/p><p>Porto Consumer Information and Arbitration Center<br \/>Geographic area of \u200b\u200bcoverage \u2013 contracts concluded in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azem\u00e9is, Porto, P\u00f3voa de Varzim, Santa Maria da Feira, Santo Tirso, S\u00e3o Jo\u00e3o da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.<br \/>E-mail: cicap@mail.telepac.pt<br \/>Web:\u00a0<a href=\"http:\/\/www.cicap.pt\/\">www.cicap.pt<\/a><\/p><p>Consumer Conflict Arbitration Center of the Ave Valley \/ Arbitration Court. Geographic area of \u200b\u200bcoverage \u2013 contracts concluded in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimar\u00e3es, P\u00f3voa de Lanhoso, P\u00f3voa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalic\u00e3o, Vizela, Vieira do Minho and Vizela.<br \/>E-mail: triave@gmail.com<br \/>Web:\u00a0<a href=\"http:\/\/www.triave.pt\/\">www.triave.pt<\/a><\/p><p>CIAB \u2013 Consumer Information, Arbitration and Dispute Center<br \/>Geographical area of \u200b\u200bAmares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melga\u00e7o, Mon\u00e7\u00e3o, Montalegre, Paredes de Coura, Ponte da Barca, P\u00f3voa do Lanhoso, Terras do Bouro, Valen\u00e7a, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.<\/p><p>Email: geral@ciab.pt<br \/>Web:\u00a0<a href=\"http:\/\/www.ciab.pt\/\">www.ciab.pt<\/a><\/p><p>Madeira Consumer Conflict Arbitration Center<br \/>Email: centroarbitragem.sras@gov-madeira.pt<br \/>Web:\u00a0<a href=\"http:\/\/www.srrh.gov-madeira.pt\/\">http:\/\/www.srrh.gov-madeira.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios Nos termos do disposto na Lei n.\u00ba 144\/2015, de 8 de setembro, a Sweet Cotton Unipessoal LDA informa os seus clientes que, em caso de lit\u00edgios relacionados com contratos de venda ou de presta\u00e7\u00e3o de servi\u00e7os, pode ser utilizada a Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL), incluindo os meios de Media\u00e7\u00e3o e&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-584","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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